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User Experience Specialists

What is a UX Audit?

A seamless user experience drives engagement and customer loyalty. Our UX audit thoroughly overviews your website’s user experience and usability. We identify common pain points, like confusing layouts, slow-loading pages, or ineffective calls to action.

Based on our findings, you receive clear, actionable solutions to fix them, making sure your site is in a position to support your business goals.

Our UX Audit Process

We don’t guess. We test.

Our team starts by collecting data on your goals and user personas, followed by deep industry benchmarking. We then perform a thorough heuristic UX analysis and accessibility review to identify friction.

Finally, we deliver a comprehensive report with a prioritized list of issues and a visualized customer journey map to pinpoint areas for optimization.

Happy partners with BIG-NAME clients

A specialist SEO + GEO partner to some of the world’s most recognizable brands.

“We worked with SUSO on our recent website relaunch and would highly recommend them. We had regular check-ins, easy to follow step-by-step feedback following an in-depth audit, and received helpful insights even after the project had finished. Hands down the most transparent and dedicated SEO agency we’ve worked with. ”

Sarah WatsonChief Product Officer | Pink News

“In a digital world where visibility equals relevance, SUSO Digital has proven to be an invaluable partner. I highly recommend their services to any business seeking a substantial and measurable impact on their SEO performance. Their data-driven approach and transparent sharing of progress reports, status updates, and key metrics are not only impressive but also reassuring.”

Chris BarrSenior Director of Marketing | Taradel

“SUSO is an exceptional SEO agency. When it comes to my clients, I wholeheartedly trust them to mirror the attention and respect that my team prides itself on. As the owner of Senders.co, I ensure meticulous delivery of services in areas where we are absolute experts, and for the rest, we turn to trusted partners. SUSO is our go-to agency for SEO, no questions asked.”

Benny RubinCEO & Founder | Senders

UX Audit Services

  • UX & SEO Alignment

    How does UX affect SEO? Directly. Search engines prioritize sites that users love. We analyze Core Web Vitals, dwell time, and navigation structures to ensure your UX strategy directly supports your SEO rankings.

  • Enhance User Engagement

    A seamless, intuitive user experience keeps visitors engaged longer. By improving information architecture and visual consistency, we encourage users to explore more of your site and connect with your brand.

  • Boost Conversion Rates

    By identifying and resolving design flaws, we help you transform website traffic into measurable revenue. We focus on high-impact areas like CTA effectiveness and form usability to streamline the path to purchase.

  • UX for eCommerce

    Friction kills sales. Whether you are on Magento, Shopify or another platform, our UX audit examines product pages, cart flows, and checkout processes to recover lost revenue and reduce cart abandonment.

  • UX Content Audit

    Content should guide, not confuse. We perform a detailed UX content audit to analyze readability, clarity, and information hierarchy. We ensure your messaging aligns with user intent, keeping visitors engaged.

  • White Label UX Audit

    Designed for agencies, our white label solution allows you to deliver top-tier UX audits under your own brand. We handle the heavy lifting so that you can deliver the best results for your clients.

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Common user experience Questions

UX Audit FAQs

  • How does UX impact SEO?

    UX and SEO are closely linked. Search engines increasingly evaluate how users interact with your site; everything from page speed to mobile-friendliness, layout clarity, navigation, and whether people stay or bounce. A confusing or slow site sends negative signals that can suppress rankings.

  • What does a UX audit cover?

    Our audit looks at the entire user journey to identify friction, confusion, or missed opportunities. We review how your navigation is structured, how easy it is for users to complete tasks, how pages are laid out, and how well your site works across devices.

    This includes analyzing IA, page templates, content clarity, call-to-action placement, forms, mobile behaviour, site speed, accessibility elements, and the design and messaging of key revenue-driving pages. The result is a set of practical recommendations, not abstract theory.

  • When should I request a UX audit?

    A UX audit is valuable any time your site feels like it’s underperforming — declining conversions, increasing bounce rates, or user feedback that something “feels off.” It’s also essential before a redesign or rebuild, so decisions are driven by user data rather than guesswork.

    Many businesses also request audits after launching a new site to make sure it performs as expected and to catch issues early.

  • How long does a UX audit take?

    For most websites, we deliver the full audit and recommendations within 10 working days. Larger ecommerce sites, multi-language platforms, or heavily customized builds may require additional time to fully analyze user flows, templates, and data. We always provide a clear timeline upfront.

  • How much does a UX audit cost?

    Pricing varies depending on the size, complexity, and goals of the website. A smaller brochure site typically requires a lighter-touch audit, while ecommerce stores and enterprise systems involve deeper analysis of product pages, filters, checkout flows, and mobile behaviours.

    Following an initial conversation, we provide a tailored quote so you only pay for the level of insight you actually need.

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